Other Services - Qualimark
Do you meet your customers needs?
94% of customers don't complain - they just walk away!
Are you delivering a product or service which is satisfying your clients needs and requirements?
We can help you find out.
ISO 9001 now requires you to know exactly how you are performing as far as your clients are concerned.
We will contact your customers or clients and carry out a detailed survey on your behalf in strictest confidence.
We will select either 10% of your clients or a minimum of 10 whichever is the greatest.
The answers will be collated and returned to you. Depending on your score you will be awarded one of the following grades of certificate based upon the results and reflecting your customer satisfaction levels as follows.
|Up to 45%||Failed, No Certificate|
We will annually re-survey a minimum of half of the original clients. After 3 years a new list of clients will be contacted and the process repeated.
|Turnover||Initial Cost||Subsequent Years|
|Up to £100,000||£125||£50|
|£100,000 - £250,000||£175||£60|
|£250,000 - £500,000||£250||£75|
|£500,000 - £1 million||£275||£100|
|£1 million - £2 million||£350||£125|
|£2 million - £3 million||£375||£150|
|£3 million - £4 million||£450||£175|
|£4 million - £5 million||£500||£200|
|£5 million upwards||£550||£225|
All fees are subject to VAT
This is not only an award worth achieving but also an essential management tool ensuring you are aware of your customers current feelings towards your Company and its service.
Please contact us for more information.